New Arrivals
Summer Ready
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All garment shipped within Australia are free (for standard shipping)!
From the time you place your order, it takes about 3 to 4 weeks to complete your new shirt Depending on the design and fabric availability). For standard shipping within Australia, an additional 5 to 10 days for shipping.
For items in stock, all packages are sent by courier (standard shipping) and typically take 5 to 10 days for delivery from the point of dispatch here in Perth. You will receive full courier tracking details once the order has been dispatched.
Shipping outside of Australia would depend on your location, the usual time it takes for shipping to your location and your country distribution system.
Orders for items in stock are sent by courier from our Western Australia location and typically take the shipping period stated above for delivery, from the point of dispatch. Depending on the item and the country you place your order from, you may be able to receive full courier tracking details once the order has been dispatched.
You will NOT be charged AUS GST (sales tax), but you will be liable for any local import duties.
Our shirts come packaged either in a satchel or box depending on the quality and quantity of shirts ordered. If 1 or 2 shirts are ordered, they are placed neatly in a courier satchel. Orders containing 3 or more shirts are neatly folded and placed in a box.
Within Australia all dispatched orders come with unique tracking code that accurately displays the status of your order. If you ever need further clarification on the status of your delivery, please contact us at thopachezy@gmail.com.
Orders are subject to acceptance and availability. Once we have received your order, we will send a confirmation e-mail to the email address you provided during the checkout process.
Once all the details associated with your order have been confirmed and submitted by you, we will send you an email confirming that we have received the order. This confirmation email is not a guarantee of stock availability. In the rare instance that we are unable to fulfil your order, we will cancel any unavailable items from your order and do our best to let you know as soon as possible.
If you decide to cancel your order prior to shipping (only for off the shelf items), please email us at thopachezy@gmail.com as soon as possible.
We will cancel your order immediately and issue a full refund of your payment. A confirmation of this cancellation will then be emailed to you. Unfortunately, once the order has been shipped, cancellations are no longer available and for any special order Made to order), once the order has been placed, and work started, cancellations are no longer applicable, the order may falls under our return/ refund policy, detailed below.
At Thopachezy we are absolutely dedicated to customer satisfaction! While we tailor your garment according to exact measurements (only bespoke and made to measure work), there are times when small alterations need to be made (e.g. slimming a shirt sleeve). In light of this, we may offer up to Aus $20 of alteration credit for shirts at your local tailor.
Contact us and we will provide you with information to take to your local alteration service.
Have your clothes altered and ask your tailor to record the adjustments.
Send a scanned copy of the receipt to our customer service support team and we will process the refund to your credit card or PayPal account
On the rare occasion that your clothes cannot be locally altered, we may remake the clothing for you (bespoke or made to measure work only). To apply for a remake, you can contact our customer service support team to review your order. We will then help you decide if a remake or alteration is more appropriate.
Thopachezy reserve the right to deny remake requests in circumstances where alterations can be completed locally. Items cannot be remade based on customization changes.
Due to limited fabric supply, some items may be unavailable to be remade and you may ask for an alternative fabric for your remake order.
All request for alterations, remakes or refunds can be applied for with 30 days of receiving your order.
We encourage you to take advantage of our alterations credits or free remakes if you had any issues with your custom made clothing.
If you are completely unhappy with your order and would like a full refund, you can contact our support team, send the item back to our offices and we will credit (subject to approval) the total back to your Paypal account or credit card.
If you are not completely satisfied with your purchase, you can return it within 30 days of purchase, for an exchange or a refund. Returns that are received after 30 days may be accepted at our discretion with a credit note issued for use in our shops or on our website.
Thopachezy will not accept products for remake or refund that have been worn and washed, damaged, altered, or adjusted in any way.
Thopachezy will only accept returned products that are in good and unworn condition and in the original package. Thopachezy has the right to deny the issuance of a refund to an order that is believed to be previously worn or damaged.
Any package received that does not meet the aforementioned requirements will be sent back to the customer without refund.
If items are purchased as part of a package or promotion, all items must be returned in order to receive a full refund. Any items that are not returned will be charged at full retail price.
All items are thoroughly checked before shipping. If you consider your item to be faulty on arrival please contact us at thopachezy@gmail.com.
If you consider your goods to be faulty, please send pictures of the fault to us at thopachezy@gmail.com.
If we consider your goods to be faulty you will need to return them to us for assessment. We will provide you with details of how and where to send the package.
If your goods are found to be faulty, they will be replaced free of charge and returned to you as quickly as possible. In this instance your postage costs will also be reimbursed.
Non-faulty returns are at the customers cost.
All items must be returned in the same saleable condition as you received them, with the original packaging and tags included.
If you are returning items which you have purchased during a promotion with a free gift, the entire order must be returned, including the free gift, to qualify for a full refund.
You must enclose your details and the order number, which can be found on your email invoice. To simplify this process, we have included a tear off portion with the invoice documentation which includes the returns address.
If you are returning goods from outside of Australia, please write “Returning Goods to Sender” on the customs form and on the package itself, as this will stop the parcel being subjected to any customs charges. If we are charged clearance fees to receive your return, we reserve the right to refuse delivery or charge the fees back to you.
If you require an exchange for your goods, please give us full details of your requirements. Items taken in exchange for return goods are subject to a postage charge as well as any additional cost of the replacement item.
We recommend that you obtain proof of delivery for any returned items as we are not liable for goods and packages lost in transit.
We recommend using a shipping service that allows for tracking and delivery confirmation. Please include the original packing slip or a copy of the original email confirmation along with your package.
ATTN: REFUND
thopachezy@gmail.com
Your happiness is our priority and that’s why Thopachezy offers such comprehensive options. We truly believe that fit is the most important part of a good shirt, we want you to receive the best custom shopping experience possible and we want to make sure you look and feel sharp in your new Thopachezy wardrobe. We will do everything in our power to make it right.
We make every effort to describe and display items as accurately as possible, however, colour displays can vary depending on your computer settings, which means that exact colour matches are not possible so the colours of the products you order may differ from what you see on screen. We cannot guarantee that product descriptions, colours or the other content is accurate, error free or complete.
Sales restrictions currently in place may include, but are not limited to: restrictions on sales to known high risk territories; to locations where known distribution problems exist; to individuals where insufficient identity verification has been obtained to process a payment.
Thopachezy Ltd reserves the right to refuse any order at any time for any reason, without needing to state the reason for any such refusals.
Welcome to Thopachecy terms and conditions policy, this collects information about you for monitoring purposes and uses this information to improve the website to better meet user needs.
These Terms and Conditions together with your Order constitute the entire Contract between you and Thopachezy Ltd. of the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.
Thopachezy Ltd. reserves the right to change prices for products displayed on Thopachezy Ltd. website at any time before you place an order.
If you are under the age of eighteen (18) years, you cannot place orders with Thopachezy Ltd. By accepting these terms and conditions, you acknowledge that you are over the age of eighteen (18) years.
Should Thopachezy Ltd. suffer any damages or other losses as a result of a transaction entered into by a minor, Thopachezy Ltd. Reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Thopachezy Ltd.
Thopachezy Ltd. currently only accepts PayPal. Payment processing does not begin until we receive all the information we need. Order placed on a weekend or public holiday will not begin payment processing until the next business day (business days are Monday through Friday excluding public holidays in the state of Western Australia).
We process PayPal payments after you click the “Submit my Order” button. Once orders have been completed, we will send you a tax invoice (Australia residents) with your Order Confirmation.
This Website is protected by SSL Certificates Provided by GoDaddy.com.
All prices advertised on Thopachezy Ltd. exclude GST (for Australia orders).
You agree to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software are the property of Thopachezy Ltd. And protected by Australia and international copyright laws. Third Party content providers also own copyrights in the content original to it. You may not use, modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribution, display, reproduce, create derivative works from, or in any way exploit any of the site content, in whole or in part. You may download or copy content of the site for non-commercial, personal use only, provided that no changes in or deletion of author attribution, trademark, legend, copyright notice or other proprietary notices shall be made. Downloading or copying site content for other than personal, non-commercial use is expressly prohibited without the prior written permission of us or any other copyright owner. You acknowledge that you do not acquire any ownership rights by downloading or copy any of the product listings, descriptions, or prices, nor may you frame or utilize framing techniques to enclose any trademark, logo, or copyrighted material from the site or use any meta tags or any other hidden text utilizing our names or trademarks, without our express written consent.
You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading posting or submission of your content on the Site.
Copyright Thopachezy Ltd. All rights not expressly granted herein are reserved.
Thopachezy Ltd. and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or within incorrect information due to typographical error, error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your PayPal account charged. If your PayPal account has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your account in the amount of the charge. We apologise for any inconvenience this may cause you.
Our website address is http://www.thopachezy.com.
Welcome to Thopachecy privacy policy, thank you for visiting our website and reviewing our privacy policy. Our website may collect information about you for monitoring purposes and uses this information to improve the website to better meet user needs.
These privacy and security policies demonstrate Thopachezy Ltd. commitment to your privacy and the protection of your information and to providing a safe, secure site for electronic commerce transactions. Thopachezy Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Thopachezy Ltd. may change this policy by updating this page, so we suggest that you check this page from time to time to ensure that you are happy with any changes.
The intellectual property rights in this website are owned and controlled by Thopachezy Ltd. All material featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Thopachezy Ltd.
You may download, electronically copy or print any of the contents on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Thopachezy Ltd. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material.
The website also invites you to contact Thopachezy Ltd. via email, through the ‘Contact’ page. Email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. Please do not send sensitive information, such as passwords or credit card information, via email.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
On placing an order through this website your personal details are protected from interception assuring your security. Depending on your browser, you will see a different confirmation that your connection is secure. In most cases, you will see a closed padlock at the foot of the browser. All transactions are confirmed and authorised by your card issuing bank. Thopachezy Ltd. is rigorous in our approach in protecting the cardholder and we may contact you for additional security purposes should we deem this necessary.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our business associates and others, whose sites you may visit after clicking on a link from our site, may have less stringent policies on privacy. It is important to remember that Thopachezy Ltd. does not have control over these policies and we urge you to read their privacy statements where available before providing any personally identifiable information. Some of our business associates, whose sites you may visit after clicking on a link from our site, use cookies. We do not have control over these cookies.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We endeavour to keep all information we hold as accurate and up-to-date as possible. Please write at: thopachezy @gmail.com, to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information, we hold about you.
Information submitted to us is available to Thopachezy Ltd. employees managing and using this information, but otherwise is kept confidential from other members of our staff.
We may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Thopachezy Ltd. use your information to enable us to provide you with the goods or services you have ordered from us or otherwise in connection with your relationship with us. We may also use the information you provide to us to improve the content and appearance of our website or catalogues. With a view to understanding our customers better, and where you have indicated that you would like us to, we will retain the information about yourself you provide us with and details of any purchases you have made to enable us to offer products and services that are likely to interest you.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you wish to cease receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can simply unsubscribe using the link in any of the marketing emails we send,
Email us directly at: thopachezy@gmail.com
As is the case with many high-profile organisations, communications with Thopachezy Ltd. by telephone may be recorded for the purposes of monitoring our customer service standards and for security.
If required by law Thopachezy Ltd. will disclose personally identifiable information without your permission to the relevant legal authorities. This disclosure will be made in good faith belief that such disclosure is required to investigate or protect against suspected criminal activities to our customers, affiliates, visitors or property (including this website), or to others.
Thopachezy Ltd. comply with Australia Data Protection Act of 2018 in respect of any information we hold.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
In the event that Thopachezy Ltd. change any of our Privacy and Security policies we will post details of the changes on this website. This will allow users to always be aware of our current policies. In the event that we decide to change our use of personally identifiable information in a way that is different from that stated at the time of collection of said information, then we will notify users by way of an email. We will give users a choice as to whether or not we use their information in the different manner.
This Privacy and Security Statement applies to only our Thopachezy Ltd. Australia Website.
Frequently We have put together this list of our most frequently asked questions, to assist with any queries you may have. Please do not hesitate to contact us directly if your query is not covered below
The price of our tailored shirts is determined by the cloth, design and details of the shirt. The price of each shirt and design is as per the shop page.
Made to measure suits are adjusted from a block pattern, which is invariably a compromise. We can draft bespoke patterns for you if you request your garments to be bespoke. Our shirts are made to order (on demand service), and the measurements on the size guide page reflect our specific design and measurements style.
We do not keep any stock of the shirt design shown on our website. Our shirts are made only after the order is placed, therefore, we charge for all of our garments up front
Production times vary depending on the workload at any given time but typically, we advise 3-5 weeks for our made to order shirts.
We do not specify a minimum number of fittings, as we will not allow a bespoke shirt to go out unless we are very happy with it. However, on average, it is between 2-3 fittings for a bespoke shirt. Because we do not operate a physical shop now, we will work with you and arrange for your fitting visits.
The size guide tables describe out to take the main measurements such as collar, chest, sleeve and waist
Thopachezy shirts are constructed to last. Our tailored shirts are made following best traditions to create shirts of class that will improve with each wear and last for a long time.
When washing, undo all shirt buttons, including the cuffs, and the shirt inside out before putting in the washing machine.
If your shirt has stains, treat them immediately, targeting them with soap under cold water before washing. Lather the soap and leave it on the stain for a few minutes before rinsing it, then placing the shirt in the machine.
Air-dry shirts rather than tumble-dry, as the steel drum can cause damage over time, and increase shrinkage
To Iron, follow ironing best practices, and when finish, button your shirt and best to hang it onto wooden hangers, which prevent stretching and keep the shirt in its best shape.
What is the Process for a bespoke shirt?
Book your consultation, choose your cloth and styling details, have your measurements taken and from here, the making process begins. After this, you will have several fittings to ensure a perfect fit.
Yes. We offer alteration to our shirts and garments made by others. See our Alterations page for more information.
Yes. Once your paper pattern is drafted (for costumed orders), it is adjusted at each fitting to ensure the perfect fit for your future orders.
Please refer to our shipping page, terms and conditions.
We are confident that you will love our handcrafted shirts, but in some cased where the size does not fit you, you may be able to return the product for a full refund or exchange. Refer to our return policy for details.
All our shirts are made located here in Australia, and we only operate an online shop.
